1. Introduction
Hazel & Green is committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, complete a questionnaire, or contact us about our garden design services.
We only collect information that is necessary to provide our services, respond to enquiries, and improve your experience. We never sell your data and only share it where required to deliver our services or meet legal obligations.
2. Who We Are
Hazel & Green is a UK-based garden design business offering remote planting and border design services.
Business name: Hazel & Green
Legal entity: Hazel&Green Limited
Website: hazelandgreen.co.uk
Email: hello@hazelandgreen.co.uk
For the purposes of UK data protection law, we are the “data controller” of your personal information.
3. What Information We Collect
We may collect and process the following types of personal information:
- Name and contact details (such as email address)
- Information you provide through our questionnaire (e.g. garden size, preferences, budget, lifestyle considerations)
- Messages sent via contact forms or email
- Technical information such as IP address, browser type, and pages visited (via cookies and analytics)
We do not intentionally collect sensitive personal data unless you choose to share it with us as part of your enquiry.
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and requests
- Provide garden design services and deliver design packs
- Communicate with you about your project
- Improve our website and services
- Meet legal or regulatory obligations
We will only use your data for the purposes it was collected for, unless we reasonably consider another use to be compatible with the original purpose.
5. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Contract – where processing is necessary to provide our services
- Legitimate interests – to operate and improve our business
- Consent – where you have explicitly agreed (e.g. marketing communications)
- Legal obligation – where required by law
6. How We Store & Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
Your information is stored securely and only accessed by those who need it to provide our services.
We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law.
7. Sharing Your Information
We do not sell or trade your personal data.
We may share information with trusted third-party service providers where necessary to run our business (for example, website hosting, form processing, or email services). These providers are required to protect your data and use it only for agreed purposes.
8. Cookies
Our website uses cookies to help it function properly and to understand how visitors use the site.
Cookies may collect anonymous information such as pages visited and time spent on the site. You can control or disable cookies through your browser settings.
Further information about cookies will be provided in a dedicated Cookie Policy if required.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where appropriate
- Object to or restrict certain types of processing
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: Hello@Hazel&Green.co.uk