1. Introduction
These Terms and Conditions set out how Hazel & Green provides its garden design services and the terms that apply when you use our website or commission a design.
By accessing our website, completing a questionnaire, or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
If you do not agree with these terms, you should not use our website or services.
2. About Hazel & Green
Hazel & Green is a UK-based garden design business offering remote planting and border design services.
We operate through our website and provide digital design outputs tailored to individual gardens and client requirements.
3. Our Services
Hazel & Green provides remote garden border and planting design services. Designs are created based on information supplied by the client and are delivered digitally.
Our services may include (but are not limited to):
- Planting plans
- Plant lists
- Design notes and guidance
- Digital PDFs or similar formats
We do not provide on-site visits or physical landscaping services unless explicitly agreed in writing.
4. How the Process Works
Our typical process involves:
- You completing a design questionnaire and providing measurements, photographs, and preferences
- We reviewing the information provided
- We producing a tailored garden design
- Delivery of your design in digital format
Accurate information from you is essential to the quality of the final design.
5. Pricing & Payment
Prices for our services are shown on our website or agreed in writing before work begins.
All prices are in GBP unless stated otherwise.
Payment terms, including timing and method, will be clearly communicated before a design is started. Work will not commence until any required payment has been received.
6. What We Need From You
You are responsible for providing:
- Accurate garden measurements
- Clear photographs of the relevant area
- Information about site conditions (such as sun, shade, soil, pets, or children)
Hazel & Green is not responsible for errors or design limitations resulting from inaccurate or incomplete information provided by you.
7. Design Deliverables
Designs are provided for guidance purposes only.
While we aim to create practical, achievable designs, Hazel & Green cannot guarantee plant availability, performance, or outcomes, as these depend on factors outside our control, including weather, soil conditions, and ongoing maintenance.
8. Intellectual Property
All designs, drawings, plans, and written materials produced by Hazel & Green remain the intellectual property of Hazel & Green.
You may use the design for your own personal garden project. Designs may not be copied, resold, shared, or reproduced for commercial purposes without prior written consent.
9. Cancellations & Refunds
Due to the bespoke nature of our design services you do not have a legal right to cancel and obtain a refund.
If you do change your mind and work has not yet started on your design, we may, at our discretion, offer a full or partial refund.
10. Limitation of Liability
Hazel & Green will not be liable for:
- Losses arising from incorrect information supplied by you
- Plant failure or performance
- Decisions made based on design guidance
Nothing in these Terms limits or excludes liability where it would be unlawful to do so under UK law.
11. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services or legal requirements.
The most current version will always be available on our website.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Governing Law
13. Business Information
Hazel & Green is a trading name of Hazel & Green Limited.
Registered in England and Wales.
Registered Office: C/O Vantage Accounting, 1 Cedar Office Park
Cobham Road
Wimborne
BH21 7SB
Company Number: 17116787
If you have any questions or complaints, please contact:
Email: hello@hazelandgreen.co.uk
We honour our legal duty to provide services as described in accordance with applicable UK law.